Terms & Conditions

1. Definitions

Supplier: downloadlink.nl (hereinafter: “downloadlink.nl”).
Customer: the (legal) person taking the Service for business purposes.
Service: the online file transfer and hosting functionality, including storage with a cloud provider (S3-compatible).
Subscription: monthly recurring service at a fixed price per storage bundle.
Data: all files and data uploaded by the Customer or processed through the Service.

2. Applicability and order of precedence

These terms apply to all quotations, subscriptions and use of the Service by the Customer (B2B). Deviations apply only if agreed in writing. In the event of a conflict between documents, the following order of precedence applies: (1) a written bespoke agreement, (2) these terms including annexes, (3) online documentation and price information.

3. Offer, formation and term

1. The offer (storage bundles and prices) is shown on the website or confirmed by email. Obvious errors and typographical errors are not binding on downloadlink.nl.
2. The agreement is formed on (i) online confirmation via the site (including PayPal subscribe), or (ii) written or email acceptance of a proposal.
3. Subscriptions have a term of one (1) month and are renewed automatically unless cancelled with effect from the end of the current period.

4. Prices, payment and invoicing

1. Prices include 21% VAT. Any transaction costs (for example PayPal) may be charged.
2. Payment is made via the chosen payment method (including iDEAL/Mollie or a PayPal subscription). After a failed direct debit, downloadlink.nl may suspend access until payment; after a reversal (chargeback) or full refund, the subscription may be terminated with immediate effect — you then fall back to the free plan and your files remain stored.
3. downloadlink.nl may change its prices. In the event of an increase for a current monthly subscription, the Customer is informed at least 30 days in advance; in that case the Customer may cancel with effect from the end of the current term.

5. Use, Fair Use and Acceptable Use

1. The Customer uses the Service with due care, in accordance with legislation and these terms.
2. Fair Use: traffic and storage must be reasonable within the bundle purchased. Excessive data traffic or improper use (for example public CDN use) may be limited or charged.
3. Prohibited content and conduct: unlawful, infringing, deceptive or harmful content and activities (including malware, phishing, hateful or criminal content) are prohibited.
4. downloadlink.nl may block or remove content and suspend accounts in the event of a (suspected) breach or at the order of a competent authority.
5. The Customer is responsible for the content they upload or share, including content sent in by people via their upload links or portals, and warrants that they are allowed to share it.
6. Unlawful content or abuse can be reported under article 16.

6. Availability, maintenance and changes

1. downloadlink.nl strives for high availability but does not guarantee uptime unless otherwise agreed in writing.
2. Maintenance (planned or urgent) may lead to temporary unavailability. downloadlink.nl endeavours to limit this and — where reasonably possible — to announce it in advance.
3. downloadlink.nl may change the Service (technically or functionally) to improve security, performance or quality. Material changes are communicated where relevant.

7. Security and backups

1. downloadlink.nl takes appropriate technical and organisational measures suited to the nature of the Service and the state of the art.
2. The Customer is responsible for choosing a strong password, for keeping login details confidential, and for its own external backups.
3. Unless expressly agreed, the Service does not include any guarantee of backups or recovery of individual files.

8. Privacy and data processing (GDPR)

1. In so far as downloadlink.nl processes personal data for the Customer in providing the Service, downloadlink.nl is the processor and the Customer is the controller.
2. That processing is governed by Annex A – Data Processing Agreement, which forms part of these terms.

9. Intellectual property

1. All rights to the Service, software and documentation rest with downloadlink.nl or its licensors.
2. The Customer's Data remains the property of the Customer. The Customer grants downloadlink.nl a limited licence to host, process and display Data in order to perform the Service.

10. Suspension and termination

1. downloadlink.nl may (temporarily) suspend access in the event of payment arrears, security risks or a (suspected) breach.
2. In the case of a suspension or removal because of a (suspected) violation, downloadlink.nl tells the Customer what was done and why, with the possibility of objecting, unless the law or an authority forbids it.
3. Termination takes effect at the end of the subscription period. On termination, Data may be deleted. The Customer is responsible for exporting in good time.

11. Liability

1. downloadlink.nl's liability is limited to direct damage and to an amount equal to the fees paid by the Customer over the twelve (12) months preceding the event (or €5,000 if a higher amount has not been paid), per event and in aggregate.
2. Exclusion: consequential damage, lost profit or turnover, loss of Data, reputational damage and third-party fines are excluded.
3. These limitations do not apply in the event of intent or deliberate recklessness on the part of downloadlink.nl's management.

12. Force majeure

In the event of force majeure (including failures at third parties or cloud providers, network or power outages, DDoS, war, government measures), downloadlink.nl is not obliged to pay damages or to perform for as long as the force majeure continues.

13. Changes to these terms

downloadlink.nl may amend these terms. In the event of material changes, the Customer is reasonably informed. If the Customer does not agree, it may cancel with effect from the end of the current month.

14. Governing law and jurisdiction

Dutch law applies. Disputes are submitted to the competent court in the district of Overijssel, Almelo/Enschede location.

15. VPN

1. The VPN is included in the plans that say so in the pricing table. It sends the internet traffic of the devices you connect, encrypted, to a downloadlink.nl server at Hetzner in Germany, and from there onto the internet. If your plan ends, or you drop below the plan that includes the VPN, we revoke your connected devices.
2. You use the VPN for lawful purposes only. In any case it is forbidden to send spam, to scan, attack or break into other people’s systems, to spread malware, to share content that infringes the rights of others, and to circumvent technical measures by which third parties restrict access to their services or content, insofar as that breaks the law or their terms.
3. The VPN is for use by the Customer itself and the people within its organisation. You may not resell access to it or make it available to third parties.
4. We do not keep traffic data (see the privacy statement). As a result we cannot always link an abuse complaint to a single device. In case of (suspected) abuse we may revoke devices and block the VPN for an account; article 10 applies.
5. The VPN does not make you anonymous, and we do not guarantee speed or availability. Websites and services may refuse or treat traffic from a VPN server differently; we have no influence over that.

16. Reporting unlawful content and abuse

1. Anyone, also without an account, can report unlawful or criminal content and abuse of the Service (including the VPN) via the report page. A report contains the place where the content is, an explanation of why it is unlawful, and the reporter's e-mail address.
2. downloadlink.nl confirms a report by e-mail straight away and assesses it carefully, without undue delay and without arbitrariness. In the case of a clear violation the content or the account can be blocked immediately.
3. The reporter is told the decision, the reason and the possibility of objecting. A Customer whose content is blocked or removed, or whose account is suspended, is told the reason and the possibility of objecting (by replying to that message), unless the law or an authority forbids it or an investigation would be harmed by it.
4. Reports are treated confidentially. The reporter's name and e-mail address are not shared with the user who is reported, unless that is needed to assess the report or the law requires it.
5. downloadlink.nl may decline to handle reports that are manifestly unfounded or repeatedly abused.

17. Tor-surfen (browsing via Tor)

1. The Tor-surfen module gives you a disposable session with a Tor browser that runs on a downloadlink.nl server, hosted by Hetzner. Picture and keystrokes pass through us to your own browser. The module is only switched on for accounts for which we have enabled it, and we can withdraw it per account. At most one session per account runs at a time, and a session has a maximum duration.
2. You use the module for lawful purposes only. Prohibited in any case: retrieving, storing or distributing criminal or protected content, sending spam, scanning other people’s systems, attacking or breaking into systems, distributing malware, overloading the server or the Tor network, and circumventing the module’s limits (one session per account, the duration, memory and disk).
3. The browser runs on our server. We do not store which sites you visit or what you enter, but we can technically look in, like the administrator of any server on which a program runs. We do not do so, except for the security of the service and during an investigation into abuse. Tor hides your IP address from the site you visit, not from us: do not use the module for anything that must remain secret from downloadlink.nl.
4. In the event of (suspected) abuse we may end a session immediately and block the module for an account; article 10 applies. For each session we keep the time, account, IP address and user agent of the start and, if you or we end the session, of the end (see the privacy statement), so that we can investigate a report and do what the law requires of us. You can report abuse of the module via the report page, under Abuse of Tor-surfen.
5. Tor does not make you completely anonymous, and we do not guarantee speed or availability. Many services refuse traffic from the Tor network; we have no influence over that. Tor and Tor Browser are trademarks of The Tor Project, Inc.; downloadlink.nl is not affiliated with that project.

18. TV player and music tool

1. The TV player and the music tool play what you add: a playlist (M3U), a radio station from the public station list or your own music server. We do not supply channels, playlists or content and do not manage them. You are responsible for having the right to watch or listen to what you add.
2. The list 'Free channels (iptv-org)' is ready by default. It is a public list by third parties (iptv-org, public domain) with links to channels that, according to its makers, have been made freely available. We do not manage that list and do not vouch for the channels in it; your browser fetches it directly from iptv-org. A channel that does not work or does not belong there can be reported to iptv-org. You can switch the list off or remove it.
3. What your browser can play itself plays directly between your browser and the source, without our server; with a subscription, radio and music (except your own music server) go through our server. A source your browser cannot open itself (for example over http), converting formats and casting to a TV go through our server. That is part of a subscription; with a free account you can use our server for a limited number of minutes each day (one stream at a time, only for the free iptv-org channels and the radio stations from the station list, without converting video and without casting; your own playlist then only plays directly in your browser). We may change these limits and stop the relay in case of (suspected) abuse; article 10 applies.
4. Abuse, such as relaying content you have no right to, can be reported via the reporting page, under TV player or music tool.

Annex A – Data Processing Agreement (B2B)

A1. Subject matter and roles

This annex governs the processing of personal data in the context of the Service. The Customer is the controller; downloadlink.nl is the processor.

A2. Processing operations

Purposes: providing file storage and transfer; security and continuity; support; invoicing. Categories of data subjects and data: determined by the Customer. Duration: the term of the agreement.

A3. Processor obligations

• Process only on documented instructions from the Customer.
• Appropriate security measures (art. 32 GDPR), including encrypted transport layers and restricted access.
• Employees involved are bound by confidentiality.
• Sub-processors (including an S3 cloud provider, email, Mollie/PayPal and AI supplier Anthropic in the United States) may be engaged; on request, downloadlink.nl provides an up-to-date overview. The Processor imposes comparable obligations on sub-processors. Only what the AI feature you use requires is sent to Anthropic: for the planning summary and the planning proposal, the names, disciplines and hours from your weekly overview; for scan recognition (OCR), the page images of the document you have recognised; for the bookkeeping module, the receipt or invoice you add, from which the AI reads the supplier, date and amounts. We keep the AI response to a planning query as a cache for a maximum of 30 days, we do not store OCR pages, and what the AI extracts from a receipt goes into your own bookkeeping and follows the retention period that applies there. Ordinary uploading and downloading involves no AI at all. The safeguards set out in A4 apply to the transfer to the United States.
• Notification of a personal data breach without undue delay after detection, with information relevant to the Customer.
• Reasonable assistance with the Customer's GDPR obligations (including data subject rights, DPIA), against reasonable compensation if outside normal service provision.
• Delete or return Data afterwards, unless legislation requires storage.
• Audits: the Customer may commission an audit (max. once per 12 months), after reasonable notice, during office hours, with minimal disruption. Confidentiality and security requirements apply. Reasonable costs are borne by the Customer.

A4. International transfers

Hosting and storage run in Europe: Render (Frankfurt) and Backblaze B2 (Amsterdam), and the email we send goes through Brevo (EU). For those components, no transfer outside the EEA takes place. One exception is email that comes in to us (to info@, contact@ or support@, or as a reply to an email from us): it is received and processed on a server of ours at Render in the United States (Oregon), where the spam filter also runs. For that too, downloadlink.nl provides appropriate safeguards (such as EU standard contractual clauses). Cloudflare, the network layer in front of the website and the pass-through for part of the downloads, processes traffic on the server closest to the visitor; that server may be outside the EEA. Cloudflare does not keep any files in the process. For that transfer too, downloadlink.nl ensures appropriate safeguards (such as EU standard contractual clauses) or an equivalent legal basis.

Whereas with Cloudflare it depends on where the visitor is, one processing operation always goes outside the EEA: the AI features. If an AI feature is used in your environment, we send precisely the data required for it to Anthropic PBC in the United States. Anthropic acts as a sub-processor in doing so and processes that data solely to return the response. Which features this concerns, and what is sent along:

• AI weekly overview in the planner: names of employees, their role, contracted and scheduled hours, project names and how full a budget is. Please note: this overview is automatically fetched in advance shortly after the planner is opened, so even without anyone pressing the button.
• AI scheduling proposal in the planner: names of employees, their discipline and available hours, plus the outstanding work with project name and remaining hours. This is only sent when someone explicitly requests it.
• Scan recognition (OCR) in the file tools: the image of the page you have transcribed, including everything on it.
• Receipt recognition in the bookkeeping module: the purchase invoice or receipt you add (as a PDF, as a photo, or as the text of the email), so that the supplier, date, amount and VAT can be extracted from it automatically.
• If your environment also provides AI document checking or quotation and document assistance, the document itself is sent along: the PDF, drawing or Word text you are having checked or edited.

What happens to the response afterwards differs per feature. We keep the output of the AI weekly overview and the planning proposal in a cache for a maximum of 30 days and then delete it automatically; of the data you put into it, we keep only an irreversible fingerprint, not the content. With OCR we keep nothing: the recognised text goes straight back to your screen. With receipt recognition and document checking, the result is stored in your own environment and follows the retention period that applies there.

For this transfer to the United States, downloadlink.nl ensures appropriate safeguards (such as EU standard contractual clauses) or an equivalent legal basis. If none of these features is used, no data leaves the EEA via this route. Google and PayPal stand apart from this: they only process data if you yourself choose to sign in with Google or to pay via PayPal, and they do so as independent data controllers under their own terms.

A5. Liability

The limitations of liability in article 11 of the terms also apply to this annex, to the extent permitted by law.